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Otello 2.0: How to Get Your VAT Back on Italian Purchases with a Digital Stamp



How to Download Otello 2.0 and Enjoy Tax-Free Shopping in Italy




If you are a non-EU resident or domiciled person who loves shopping in Italy, you might be interested in getting a tax-free invoice for your purchases. This way, you can save up to 22% of VAT (value-added tax) on goods that you buy in Italy and take with you when you leave the EU territory.




download otello 2.0



But how can you get a tax-free invoice in Italy? And how can you validate it at the exit points? The answer is simple: you need to download Otello 2.0, a digital system that allows you to issue and validate tax-free invoices online.


In this article, we will explain what Otello 2.0 is, why you need it, how to download it, how to use it, and how to claim your VAT refund or exemption with it. By following these steps, you will be able to enjoy tax-free shopping in Italy without any hassle.


What is Otello 2.0 and Why You Need It




Otello 2.0 is a digital system for issuing and validating tax-free invoices




Otello 2.0 (Online Tax Refund at Exit: Light Lane Optimization) is a system developed by the Italian Customs Agency (Agenzia delle Dogane e dei Monopoli) to digitalize the process of issuing and validating tax-free invoices in Italy.


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A tax-free invoice is a special type of invoice that allows non-EU residents or domiciled persons to get a refund or exemption of VAT on goods that they buy in Italy and take with them when they leave the EU territory.


Otello 2.0 makes this process easier, faster, and more secure by allowing sellers and buyers to issue and validate tax-free invoices online, without using paper documents or stamps.


Otello 2.0 allows you to get a refund or exemption of VAT on goods purchased in Italy




According to the Italian law (art. 38-quater of D.P.R. 633/1972), non-EU residents or domiciled persons are entitled to get a refund or exemption of VAT on goods that they buy in Italy and take with them when they leave the EU territory, under certain conditions:


  • The value of the goods purchased, for each invoice, must be higher than The goods must be transported by the buyer or by a third party on behalf of the buyer, and must exit the EU territory within three months from the date of the invoice



  • The goods must be shown, together with the invoice, to the customs office or the self-service kiosk at the exit point, where they will be validated with a customs stamp



By getting a tax-free invoice with Otello 2.0, you can choose between two options to get your VAT refund or exemption:


  • Direct exemption: you can show your validated invoice to the seller or an intermediary company (such as Global Blue, Planet, etc.) and get an immediate deduction of VAT from the price of the goods



  • Subsequent refund: you can send your validated invoice to the seller or an intermediary company and get a refund of VAT by bank transfer, credit card, cheque, or cash



How to Download Otello 2.0 and Register Your Account




You need a smart card or a digital signature to access Otello 2.0




To download and use Otello 2.0, you need to have a smart card or a digital signature that allows you to access the online services of the Italian Customs Agency. A smart card is a physical device that contains your personal and fiscal information, while a digital signature is a software application that verifies your identity online.


If you already have a smart card or a digital signature issued by an authorized provider in Italy, you can use it to access Otello 2.0. If you don't have one, you can request one from the Italian Customs Agency or from one of its partners (such as Poste Italiane, Infocamere, etc.). You can find more information on how to get a smart card or a digital signature on the official website of the Italian Customs Agency.


You can download Otello 2.0 from the official website of the Italian Customs Agency




Once you have your smart card or your digital signature, you can download Otello 2.0 from the official website of the Italian Customs Agency. You will need to install it on your computer or mobile device and follow the instructions to activate it.


Otello 2.0 is compatible with Windows, Mac OS, Android, and iOS operating systems. It is also available in English, French, German, Spanish, and Chinese languages.


You can register your account by providing your personal and fiscal information




After downloading and activating Otello 2.0, you will need to register your account by providing your personal and fiscal information. You will need to enter your name, surname, date of birth, nationality, passport number or equivalent document number, email address, phone number, and fiscal code (codice fiscale).


Your fiscal code is a unique identifier that is assigned to you by the Italian tax authorities. It is composed of 16 alphanumeric characters that are derived from your personal data. If you don't have a fiscal code yet, you can request one online from the official website of the Italian Revenue Agency or from one of its offices in Italy.


Once you have registered your account, you will be able to access Otello 2.0 and start using it for your tax-free shopping in Italy.


How to Use Otello 2.0 to Get Your Tax-Free Invoices




You need to show your passport or equivalent document when buying goods in Italy




When you buy goods in Italy that are eligible for tax-free shopping, you need to show your passport or equivalent document (such as an identity card) to the seller. This way, the seller will be able to verify that you are a non-EU resident or domiciled person who is entitled to get a tax-free invoice.


You also need to inform the seller that you want to use Otello 2.0 for issuing and validating your tax-free invoice. Not all sellers in Italy are affiliated with Otello 2.0, so make sure to ask them before making your purchase.


You need to make sure that the seller issues a tax-free invoice with a request code from Otello 2.0




If the seller is affiliated with Otello 2.0, they will be able to issue a tax-free invoice for you using their computer or mobile device. The invoice will contain all the relevant information about your purchase, such as:


  • The date and number of the invoice



  • The name and address of the seller



  • The name and passport number of the buyer



  • The description and value of the goods The amount of VAT and the total amount of the invoice



The invoice will also contain a request code from Otello 2.0, which is a unique identifier that links the invoice to the online system. The request code is composed of 16 alphanumeric characters and a QR code that can be scanned by the customs officers or the self-service kiosks at the exit points.


The seller will give you a copy of the invoice, either in paper or electronic format, and will send another copy to the Italian Customs Agency through Otello 2.0. You need to keep your copy of the invoice and check its status online on the official website of the Italian Customs Agency.


You need to keep a copy of the invoice and check its status online




After getting your tax-free invoice with Otello 2.0, you need to keep a copy of it and check its status online on the official website of the Italian Customs Agency. You can do this by entering your request code or scanning your QR code on the website.


You will be able to see if your invoice has been correctly issued and registered by the seller, and if it is ready to be validated at the exit points. You will also be able to see if there are any errors or problems with your invoice, and how to fix them.


If you lose your copy of the invoice, you can request a duplicate from the seller or from the Italian Customs Agency. However, you should avoid losing your invoice, as it might cause delays or difficulties at the exit points.


How to Validate Your Tax-Free Invoices with Otello 2.0 at the Exit Points




You need to exit the EU territory within three months from the date of the invoice




To validate your tax-free invoice with Otello 2.0, you need to exit the EU territory within three months from the date of the invoice. This means that you need to show your invoice, passport, and goods at the customs office or the self-service kiosk at the exit point before this deadline.


If you fail to exit the EU territory within three months from the date of the invoice, you will lose your right to get a VAT refund or exemption, and you will have to pay the full amount of VAT on your goods.


You need to show your invoice, passport, and goods at the customs office or the self-service kiosk




When you are ready to leave Italy and exit the EU territory, you need to show your tax-free invoice, passport, and goods at the customs office or the self-service kiosk at the exit point. You can choose between two options:


  • Customs office: you can go to a manned customs office and show your documents and goods to a customs officer, who will check them and validate your invoice with a customs stamp



  • Self-service kiosk: you can go to an unmanned self-service kiosk and scan your request code or QR code from Otello 2.0, which will automatically validate your invoice with a digital stamp



You can find a list of customs offices and self-service kiosks on the official website of the Italian Customs Agency. You should choose the option that is more convenient for you, depending on your location and availability.


You need to scan the request code from Otello 2.0 and get the customs stamp on your invoice




Whether you choose to go to a customs office or a self-service kiosk, you need to scan your request code or QR code from Otello 2.0 and get a customs stamp on your invoice. The customs stamp is a proof that you have validated your tax-free invoice and that you have exported your goods from Italy.


If you go to a customs office, you will get a physical stamp on your paper or electronic copy of your invoice. If you go to a self-service kiosk, you will get a digital stamp on your electronic copy of your invoice, which will be sent to your email address.


You need to keep your validated invoice and show it to the seller or an intermediary company to claim your VAT refund or exemption. You also need to keep it for at least three years, in case of any checks or audits by the Italian tax authorities.


How to Claim Your VAT Refund or Exemption with Otello 2.0




You can choose between direct exemption or subsequent refund of VAT




After validating your tax-free invoice with Otello 2.0, you can choose between two options to get your VAT refund or exemption:


  • Direct exemption: you can show your validated invoice to the seller or an intermediary company (such as Global Blue, Planet, etc.) and get an immediate deduction of VAT from the price of the goods. This option is available only if the seller or the intermediary company is affiliated with Otello 2.0 and offers this service.



  • Subsequent refund: you can send your validated invoice to the seller or an intermediary company and get a refund of VAT by bank transfer, credit card, cheque, or cash. This option is available for any seller or intermediary company that offers tax-free shopping services in Italy.



You can find more information on how to claim your VAT refund or exemption on the official website of the Italian Customs Agency or on the websites of the sellers or intermediary companies that you have used.


Conclusion and FAQs




Otello 2.0 is a digital system that allows you to issue and validate tax-free invoices online, and enjoy tax-free shopping in Italy. By downloading and using Otello 2.0, you can save up to 22% of VAT on goods that you buy in Italy and take with you when you leave the EU territory.


To download and use Otello 2.0, you need to have a smart card or a digital signature, register your account, show your passport when buying goods, make sure that the seller issues a tax-free invoice with a request code from Otello 2.0, keep a copy of the invoice and check its status online, exit the EU territory within three months from the date of the invoice, show your invoice, passport, and goods at the customs office or the self-service kiosk, scan the request code from Otello 2.0 and get the customs stamp on your invoice, and choose between direct exemption or subsequent refund of VAT.


If you follow these steps, you will be able to enjoy tax-free shopping in Italy without any hassle. Here are some FAQs that might help you with Otello 2.0:


Q: What are the benefits of using Otello 2.0?




A: Otello 2.0 offers several benefits for tax-free shopping in Italy, such as:


  • It simplifies and speeds up the process of issuing and validating tax-free invoices



  • It reduces the use of paper documents and stamps



  • It increases the security and transparency of tax-free transactions



  • It allows you to check the status of your invoice online



  • It gives you more options to claim your VAT refund or exemption



Q: What are the requirements for using Otello 2.0?




A: To use Otello 2.0, you need to meet these requirements:


  • You must be a non-EU resident or domiciled person



  • You must have a smart card or a digital signature



  • You must buy goods that are eligible for tax-free shopping in Italy



  • You must exit the EU territory within three months from the date of the invoice



  • You must show your invoice, passport, and goods at the exit point



Q: Where can I download Otello 2.0?




A: You can download Otello 2.0 from the official website of the Italian Customs Agency:


Q: Which sellers are affiliated with Otello 2.0?




A: Not all sellers in Italy are affiliated with Otello 2.0, so make sure to ask them before making your purchase. You can also find a list of affiliated sellers on the official website of the Italian Customs Agency:


Q: How can I get a smart card or a digital signature?




A: You can get a smart card or a digital signature from the Italian Customs Agency or from one of its partners (such as Poste Italiane, Infocamere, etc.). You can find more information on how to get a smart card or a digital signature on the official website of the Italian Customs Agency:


Q: How can I get a fiscal code?




A: You can get a fiscal code online from the official website of the Italian Revenue Agency or from one of its offices in Italy. You can find more information on how to get a fiscal code on the official website of the Italian Revenue Agency: 44f88ac181


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